At The Diamond Vault, customer satisfaction is our top priority. If for any reason, you are not completely satisfied with your purchase, you can return your order for a full refund or exchange, subject to the following conditions.
2. Return Period
You can return any item purchased from The Diamond Vault within 30 days from the date of delivery. Items returned beyond this period will not qualify for a refund or exchange.
3. Return Condition
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, along with all the tags intact, original documents, certificates, and any complimentary items received with it.
4. Non-returnable items
- Custom-made or personalized items
- Items that have been modified, altered, resized, or damaged in any way post-delivery
- Sale items (Only regular priced items may be refunded)
5. Return Process
To initiate a return, please email our Customer Support at firstname.lastname@example.org with your order number and reason for return. Upon approval, we will provide you with a pre-paid, insured return shipping label.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, follow the instructions provided in the return approval email. We'll cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
9. Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
10. Changes to Return & Refund Policy
We reserve the right to modify this return & refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
11. Contact Information
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: email@example.com
- By phone: 0415 558 559